Connect Program
Connect Vision
Connect facilitates engagement with our patients with the end-goal of:
- Improving care outcomes
- Reduced healthcare costs (including fewer unplanned ER or hospital visits)
- Real-time support for patients and providers in developing and refining treatment plans
Two Convenient Connect Options
Select the communication style that fits your preferences. Whether you prefer ongoing text message updates or monthly phone conversations, our team is committed to guiding you through your pain management plan.
Connect: Remote Therapeutic Monitoring (RTM)
Our RTM program uses periodic text message check-ins to gather information about how your treatment is progressing. Your responses help us fine-tune your care in real time.
You’ll receive text-based questions covering:
- Pain score assessments
- Feedback on medication and procedures
- Insights into your personal pain management strategies
By replying to these messages, you help us monitor your progress and make any needed adjustments to ensure you’re receiving the most effective treatment.
Connect: Principal Care Management (PCM)
The PCM model involves monthly phone check-ins with our clinical care team. One of our compassionate nurses will call to review patterns in your pain and evaluate how well your current treatment plan is working.
This option focuses on phone-based communication, though texting is available if you need to reach out to our team between calls. You’ll be responsible for initiating those texts for urgent or timely concerns.
-
Text messages are answered within 24 hours (Monday–Friday).
-
Messages received over the weekend are replied to the next business day.
-
Our nursing support line is available 24/7. If you reach voicemail, please leave a message and a team member will call you back as soon as possible.